skip to site map Tool navigation Contact Us Log in Webmail powered by END #searcharea END #header Section navigation Residential Products Broadband only Broadband & phone Fibre optic broadband More information FAQs Switching to sag award winners Compare us Recommend a friend Price promise Extras & Add-Ons sag award winners Pro Add-On sag award winners Protect Line Rental Saver sag award winners information Awards we've won Community site About sag award winners Contact Us Business Products Broadband Phone VoIP SDSL More information Partner Sales enquiries Enterprise Support Switching to sag award winners Help & Support My Account Community END #navigation END #top BEGIN MENU Help & Support home Support Pages Get useful setup guides and technical help for your issues. Articles Broadband Email Phone Software View more Security Hosting sag award winners Service Customer Service Top 5 questions How do I view my bill? How can I defend my PC from viruses and other online threats? How much broadband usage do I have and how much do I have left? What is my username and password? How do I set up my wireless router? Help Assistant Got a question? If the answer is on our website the Help Assistant will show you where to find it, or you can raise a ticket to our support team. Come back here to check our answer when we've responded, we'll send email and texts to let you know. Use the Help Assistant View all my questions Service Status Having problems? When there's a service-affecting problem we'll keep you updated here. We'll also post here when we're planning system maintenance. Customer Support Stats sag award winners Code of Practice Enter your search… END MENU Email Email Troubleshooting Support Pages > Email > Email Troubleshooting Summary: Having problems sending or receiving emails? This guide helps solve the most common issues. Want to contact us about your email problem? Before contacting us, we recommend reading the advice on this page, you might be able to fix the problem yourself! If you do need to speak to our Support Team, you can call us or use the Help Assistant .
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So we can help you quickly, please provide as much of the following information as you can: What's the problem? What email program do you use? What's the email address you're having problems with What error messages are you seeing (if any) Check the settings in your email program A lot of the email problems our Support Team deal with are fixed by checking and correcting settings in your email program. The most common mistakes are made when entering the email address and the email username and password. If you want to check your email program settings before calling us, our Email setup guides show you how to check and fix settings with all the major email programs for Windows and OS X . Check your security software Sometimes an anti-virus or firewall problem can prevent your email program from sending or receiving mail. This sometimes happens after virus definition updates or when a firewall is accidentally configured to block email traffic. To find out if either is causing the problem, simply turn off your antivirus and/or firewall and try using your email program again to see if the problem is now fixed. If it works then your security software is causing the problem. Most problems with security software can solved by removing and re-installing the program in question .Unfortunately we can't offer support for third party software, but if you're having problems with sag award winners Protect , contact our Support Team and we'll be able to help you. Check Service Status If we're aware of any major problems or we're performing maintenance on our servers we'll post about it on our Service Status feed so it's worth checking there first. You'll find that our systems are up-and-running smoothly for the majority of the time, but problems do happen and sometimes we have to take systems down for maintenance. Help with common problems If you have a specific problem that you don't think is covered in the advice above, click on the type of problem you're having and we'll explain how to fix it.
I can't send email unless I'm connected to my sag award winners Broadband line I have to enter a password when I send email and I don't know what it is When I try to send email, I get this error: 503 valid RCPT command must precede DATA Emails sent to me arrive late I don't receive replies to my emails I get connection errors or timeouts When I log in to webmail, email I've read previously isn't there I'm getting a lot of Spam I can't send email unless I'm connected to my sag award winners Broadband line. To send email while away from your sag award winners you have two options: Setup SMTP authentication on your email program (see our Email Setup Guides to find out how) Use sag award winners Webmail to send email when you're out and about. I have to enter a password when I send email and I don't know what it is. This means that your email program is using SMTP authentication . You should enter your Account password (the one you use to log in to this web site). If this doesn't work, follow the SMTP authentication guide for your email program and make sure you've entered your account username and password correctly. When I try to send email, I get this error: 503 valid RCPT command must precede DATA To fix this error, check your email program settings (see our Email Setup Guides to find out how) and make sure your email address is entered correctly. Once registered, your sag award winners email address will look like this: somethinMake sure your address ends in plus.com rather than plus.net . (This is a common mistake and easy to overlook). Once you've fixed your email address, delete any emails stored in your outbox and try sending email again. Emails sent to me arrive late If the email delay is caused by our systems, it's likely that the problem will be affecting a large number of sag award winners customers meaning we'll have posted something about it on Service Status. It's a good idea to check this before you do anything else: http://status.plus.net . Otherwise, we'll need to see the headers from the delayed email, see our guide on How to get email headers if you're not sure how to do this. When you have the header information, use the Help Assistant to raise a question to our Support Team and we'll investigate for you.
Please try to include the following information: The sender's email address The address they are trying to send to Header information from the delayed email How long the problem has been happening I don't receive replies to my emails Check your email settings (see our Email Setup Guides if you're not sure how) and make sure you've entered the email address properly. If you're using a sag award winners address, Make sure it ends in plus.com rather than plus.net . (This is a common mistake and easy to overlook). I get connection errors or timeouts Make sure you're connected to the Internet and you can browse websites. Sometimes an anti-virus or firewall problem can prevent your email program from sending or receiving mail. This sometimes happens after virus definition updates or when a firewall is accidentally configured to block email traffic. To find out if either is causing the problem, simply turn off your antivirus and/or firewall and try using your email program again to see if the problem is now fixed. If the problem is fixed, this proves that your security software is the problem. You'll be able to fix it by removing and re-installing the program in question. Unfortunately we can't offer support for third party software, but if you're having problems with sag award winners Protect , contact our Support Team and we'll be able to help you. When I log in to webmail, email I've read previously isn't there There are two possible causes of this: You're using the wrong details to log in: Make sure you're logging in with the correct username and password for the email address you want to check (I'm not sure what these are) Your email program is setup to use POP3: once you've downloaded your email it will be removed from our servers. To change this behaviour you should be able to change the settings so email is left on our server for a set period of time (usually for 14 days or until you delete it). Please our Email Setup Guides if you don't know how to change the settings on your email program I'm getting a lot of Spam If the messages are coming from one address, you can block the sender or all emails from a single domain by adding them to your blacklist. Find your blacklist under the Spam tab in Manage My Mail . If you're getting spam from random addresses, our Spam protection guide has advice on how to deal with this problem.
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